Best Buy Complaint - Sorry Management And Employees
WINSTON SALEM, NORTH CAROLINA -- Well I had the worst experience with Best Buy in Winston-Salem store # 158. Husband went there to get a battery for his celluar which has a service plan with Best Buy and it was like a nightmare. He went in on Sunday the 1-30-2011 at opening at 11am and spent over a hour and a half in this location cause nobody knew what they was doing. He run from Geek Squad to celluar dept. the whole time and never got his battery ordered for him like covered on his plan. Instead he had to ask someone else if they had a battery there to fit his phone and they did so he had to pay 53.86 fora battery that should have been free to him if the employees at the celluar phone dept. valued their customers but they didn't this day. So I called and spoke to a manager on this same day and they said I will look into it and call you back.
Well they did call back but left me a voice mail saying that my husband should have never went though all that and that he would refund us for the battery he bought or order us a new one either way and he would call back on Monday to see what I wanted to do. Well to make a long story short he never called me back I called the manager on Wednesday the 2-3-2011 and spoke to them and I let them know I just wanted a refund and he said ok I have your receipt in my car I will go get it and I said well he paid with a debit card he said well it will have to be a cash refund and I will put it in the mail for you.
Well today is Monday the 7th of Feb and haven't received a refund yet called again to store spoke to manager said they would look to see what had been done and call me back but never clled back. I took it upon myself and call consumer relations for Best Buy the lady their ended up hanging up on me so I filed a report with better business bureau so I will see what happens now. This store needs new managers in it and I also have saved the recorded message from the manager about the refund in my phone. I will not go back to this store again. I have been run around the block for over a week and no refund been given yet. If you have had problems at this store and dealt with the same manager I did then I know you are going though a lot of mess too. I hope the BBB calls this company and I am not letting this go until I get my refund I was promised. The employees at this location are not friendly either in person or over phone so if you want good business don't go here to Best Buy in winston-salem.