Bar Stools and Bar Stools .com Complaint - Buyer Beware - Order Cancellation

Review by didums on 2011-02-08
PEMBROKE PINES, FLORIDA -- I mistakenly placed an order on a Sunday I immediately called the company to cancel it I was told by representative they only take orders on Sunday they cannot cancel She said she would have a representative return my call on Monday to confirm the cancellation. Money no call. Tues morning again I place another call to company and was told order went out Monday and it would take 24hrs to cancel an order. I spoke with a manager of the company and told them if I could not cancel the order on Sunday and was told a representative would get back to me on Monday and didn't how was I supposed to be held accountable for this and that it does not state in the return policy that you cannot cancel an order on a Sunday Bottom line is company would not do anything.

I refused the order and company charged me for delivery and a 30% restocking fee. The company wants the good will of the people but will do no good will to earn it.

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