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Meijer, Inc. Complaint - They removed the buzzer at the meat department counter. - Customer Service

Customer Service - Complaint
Review by dougsflutes on 2011-02-08
INDIANAPOLIS -- This review is about Meijer Store #129 in Indianapolis, IN. The meat department has a new refrigerated counter, but the buzzer that used to be on top of the counter has been removed. Now there is no way for you to attract the attention of meat department employees when you would like service at the counter. I did notice that employess in the refrigerated meat-cutting room stand with their backs to the counter so that they cannot see anyone at the counter. Need I have to say that this is not good customer service. The good news is that there is special on ground round in the counter. The back news is that you can't buy it because no one will wait on you. Accurate checkout is another problem that I have with this store. On my last visit I purchased 20 items, and there were four errors on my checkout ticket. I was charged higher than the shelf price for two of the items, which is not uncommon in this store, as they seem to have a problem removing out-of-date sale items. My container of milk was scanned twice, so I ended up paying for two bottles instead of one. Also, a produce code was entered incorrectly, so I ended up buying cactus pears instead of avocados. I didn't check my receipt until I got home, but had I wanted to make a correction and get a refund, I would have had to stand in line at the customer service desk, where one person was trying to do everything. In general, I am not pleased with the customer service in this store.
Comments:
Posted by Andrea13 on 2011-02-08:
Sounds like it's time to shop somewhere else.

There are no buzzers at the meat counters in the two grocery stores I frequent (Harris Teeter and Farm Fresh). I am always asked if I need assistance, just by approaching the counter.
Posted by justcuz on 2011-02-08:
If you can see them standing with their backs turned, would they be able to hear you say "Excuse me?"

Also, have you talked to the manager about why the buzzer was removed and let them know you're having difficulty getting timely service?
Posted by clutzycook on 2011-02-08:
If there's no buzzer and they're standing with their backs to me, I'd hollar until they decided to turn around. Yeah, I can be a real pain in the butt sometimes :).
Posted by Toto's Monkey on 2011-02-08:
Check to see if they have a *new* "buzzer," actually a device that dispenses numbers, as in "We are currently serving X number." Meijer has been moving to this system, and I'll bet they have just installed it at your store. I've seen a bunch of people just standing around without numbers, waiting, while those of us with numbers get served. See, when they call your number, you are expected to approach the counter, until then, the folks behind the counter do not need to watch for you wandering up. It's all a system now. And it works great.
Posted by Starlord on 2011-02-09:
Monkey, that sounds like a great system, but as with anything else, a system is only as good as the people. The gun department at Cabela's in Lacey, WA has much the same system, and I got so disgusted one time I threw the number slip on the floor and walked out. Four people were standing around in full view of myself and other customers, talking. I tried waving to them to let them see my number slip, and was ignored. When one walked by me, I asked when I would be helped and he just waved back toward the group. To say the least, I was in high dudgeon. I whistled very loudly, so they would be looking at me as I wadded the slip up and dropped it over the counter onto the floor.
Posted by PepperElf on 2011-02-09:
there's no buzzer.... have you considered saying "Excuse me"?
Posted by Nohandle on 2011-02-09:
As far as the receipt goes, many will remind you to check it before leaving the store. I've yet to hear anyone tell me just how they manage that when there are a number of items in the cart. I still want to know their system for keeping track of sale items and the like.

Honestly, when my closest grocer completely remodeled I don't think the buzzer was put back either. If I can't find anyone to assist I'm not too proud to walk myself through the same door they come through and holler "hello". The numbering system is foreign to me except once at a department store near Christmas when there was free "deluxe" gift wrap for certain customers.

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