Pampered Chef Complaint - Defective Merchandise - Poor Customer Service
I have hosted a Pamered Chef party and have purchased many products over the last year and a half. Last month, I bought the mini-loaf pan and it has a crack in it and my batter bowl lid cracked I purchased prior to the loaf pan. I purchased these among other PC items as a SAHM that has to be wise with my money - these products are not cheap, but are assured quality and replacement guarantee. At the pricepoint set, I feel I should have no hassles if a product is defective - their error, NOT MINE! If it breaks because of defect they should replace at their total expense. If I buy a Mary Kay product that is defective, the consultant brings a new one to my house and picks up the defective and the company reimburses her. That is how a reputable company works with their consultants! It's just basic customer service and again, the pricepoint warrants such service in my opinion - but apparently not in the opinion of Pampered Chef. I called them and it is up to me since...the pan hasn't broken in pieces and only cracked, to ship an entire cracked mini-loaf pan at my expense - anyone know how heavy those things are?? At minimum, the company should ask the consultant to pick up & return to PC, they reimburse her and send me a new loaf pan. Possibly, they can't offer such customer service even at their elevated pricepoint because their products don't warrant premium results as advertised ...and in that case it's all a sham! It puts their consultants in a no Win situation, and is a $ub$tantial flaw in their company.
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