Dell Computer Corporation Complaint - Defective computer received and I get to pay to ship it back?
CALIFORNIA -- I recently purchased a Dell 4700 (this is my second Dell - surprisingly, I didn't have any problems with the first one).
I tried to load Kodak Easyshare software into the 4700. I've loaded it into my other computers with no problem. This thing wasn't having it no way, no how. Blocked it time and again. Called Tech Support (that's a joke) and was told it's a software issue. Called software (another joke). They charged me $42.00 to ask a question since it wasn't Dell software - gee, when a computer won't accept software, I'd think it was also a computer problem. Guess I hit my head on the turnip truck! Anyway, charged to my credit care - no one knew anything, were going to research it and call me back in an hour. Big surprise - no call. I called them again, did get a gentleman who at least tried to help but didn't know the answer either. Finally get a call from Dell at about 4:00 on Tuesday. Told them I wanted to return the computer and the lousy monitor (l9 inch deal it came with which I paid $99.00 to upgrade from the standard l9 inch to the "sharp" model (HA). At this time I was informeed that if I returned the computer rather than accepting an exchange I get the privilege of paying for the shipping even though it's within the 21 day return period. Where the heck has customer service gone in this world? It sure didn't go to Dell! This is outrageous - they send out defective equipment - offer no support service and then when you don't want their junky computers, you get to pay???? Something wrong here folks. DON'T BUY A DELL! They are advertising like crazy all these cheap deals. When they are mass producing like that it has to suffer somewhere. Guess it's in quality and customer service. It will catch up with them eventually. I'm advising everyone I can not to purchase this product and hope you will do the same.