Willow Valley/Double Tree Resort Complaint - Birthday Party

Review by norabelle on 2011-02-08
PENNSYLVANIA -- In response to a complaint about a birthday party recently at Willow Valley, I am actually the one that booked and had the party, not the person that wrote the horrible review about Willow Valley. I did have some concerns, and spoke with management and professionally handled my concerns with them. I cannot believe someone would attempt to, unknowinlgy to me, represent me in this horrible manner. I am an honest and good person, who handles situations in a professional demeanor, and if I do encounter problems or concerns, I go directly to the source, not posting misleading information on web sites. I DID NOT write the birthday party review, and am hurt this all happened this way.

On a side note, Willow Valley did a nice job in handling my concerns on a private, professional manner.

I did have the counted number of children show up, and a few extra parents I was not expecting, but in all, there were only about 5 0r 6 extra people than intended. The lifeguards watched all the children, and the jacuzzi was nice and warm, and I was even in it. I am not going into the concerns I had because they were my concerns, and miscommunication between me and the sales department. All in all, the party was fine and what matters most is my son had a good time.
Company Response on 02/09/2011:
Thank you very much for taking the time to post your review of our property.

We appreciate the opportunity to solve your problems within our business and not in a public forum. I'm pleased to hear you are happy with our response.

More than anything, we are glad your son had a good time.

Kristin Barnett
Guest Relations
Comments:1 Replies - Latest reply on 2011-02-11
Posted by Pepper on 2011-02-11:
Wait, if you're the person who paid for the event, then who is the person who wrote the other one?


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