Delta Airlines Complaint - Rude and Unhelpful flight supervisor and Delta tickets politics.
I was flying from Norfolk to Atlanta on Feb 6.I had such an unfortunate experience that I want to share.
As I am not from Virginia, I don't know the city much. I went to Newport news instead of Norfolk and the Delta customer there told me to go to Norfolk. I rushed to Norfolk and I got 170 dollar speeding ticket with court fees. I then hurried to the airport. I left the check in baggage with my friend and told him to send it later as I did not want to miss the flight. I immediately got the boarding pass and ran and ran to the gate.
The passengers were still checking in the flight but the front gate was closed.
Flight supervisor was called and she said she can't help with this flight. I explained my situation to the other Delta employee and she called the supervisor again. I told them that it's the last flight and if I miss this, I can't make to little rock tonight. the same flight supervisor said that she would talk to me soon but didn't not listen to what I said. I am a physician and had 13 sick patients to see in the morning which I didn't wanted to miss. I was here for a job interview and had to rush back the next morning.
As the flight departed(which was by the way not for 15 min while I was standing outside looking for it to go), the supervisor came. I told my story and how important it was for me to reach little rock. she said she would help and while she was booking next flight, she realized that it was the last flight. She immediately booked my next flight and She asked me to rush at Atlanta airport and try to catch my connecting flight. the layover time was 6 min and Atlanta being the busiest airport, I don't know how did she even say that? Why would she even give me false help and wrong suggestions when it was not possible.
I told her that when Delta flights get delayed many times, we customers don't say anything. we realize that it happens and we try to be as co operative as we can.
She had no empathy to me and refused to give me her name.
After this episode, I called my friend who suggested that there was actually US airways which was flying at 7.45 pm and would reach little Rock at night. I suggested that she can try talking to US airways which she again refused. she suggested that if wanted I can book flight with them now.( well I am 28 yrs old and I can think that much.) she could have helped me in at least 10 different ways but I saw no empathy, help or even at least listening to the customer.
When I asked what if I lose the connecting flight, she suggested that the next flight be booked tomorrow morning but I have to make my own night arrangements.
I was heart broken and felt immensely sad, helpless( for myself and my patients).
Here is the worst part. My flight reached Atlanta actually 30 min early and the flight attendent in the flight was very helpful and she tried her best to help me out. She even let me to get out of the flight first and suggested me to tell the Delta service agent that my connecting flight is 30 min away and that I have made it to the airport and will be coming soon. I did so and the agent told me not to worry. Now when I went there to board this flight and I was 15 min early, this gate was CLOSED TOO. And it was 15 min early and I asked what was the problem for which the supervisor there said he will talk soon. I was accompanied by 3 more customers there and when I asked their story, they said they were given the wrong gate.(You can verify this if you want to by looking into the customers who got canceled that flight). Now while the flight had not still left, I asked the supervisor why would he not let us board the flight?He said he can't do it and we have to stay overnight and carry the next morning flight. .When I repeatedly asked him whats the problem now, HE SAID THAT OUR SEATS ARE ALREADY SOLD AND ACTUALLY THERE ARE NO SEATS AVAILABLE.. How ridiculous and unprofessional is that?
He also read me the report saying that it was already explained to me at norfolk and the issue is resoled.
The supervisor probably knew that I would complain and she possibly did everything she can to protect herself and did everything she can to protect herself and defensive.
He did give me a free overnight stay but I am so not satisfied with Delta.
I sincerely ask for little more better service from Delta and please take this as a feedback. I would please ask for the supervisors reply to at least realize what I went through and how could the situation been handled better.
She was arrogant, impatient and extremely unhelpful and rude. not to mention, she immediately ran away from the scene in 5 min.
I am telling my horror story to all my friends and will try to post this in all the forums and Internet just to make customers realize that we as a customers should not keep quiet if we find any faults from the flight side. It probably has created lot of mistrust which is such an unfortunate event.