Electrolux Complaint - Extended warranty
I rang our extended warranty for a fault with this refridegerator, by the time the technician from Electrolux called the loud noise had stopped. He was unable to find a fault and this was charged to us.
The service center people at Electrolux have been most rude, and have left a shouted message on my answering machine. Our refridegerator is still making the loud noise (sounds like a worn rusty part (knocking sound) when the motor turns on, however, I am told that because the fridge was not making the noise at the time of the call out, that we are liable for the bill.
Please be aware that it does not seem worth paying for an extended warranty, as you have no control over how long the repairer takes to call out. We have wasted the money paid for the extended warranty, and now have to pay for a call out.
The fridge is still faulty, but I am told if I call them out again that the same thing could happen, as it is an intermittent fault.
We will never buy any product manufactured by Electrolux, Westinghouse etc.,as the service people are rude and uncaring, and will never waste our money on an extended warranty again.
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