Hydroxatone Complaint - Don't Fall For the "FREE" Trial Offer!
HOBOKEN, NEW JERSEY -- They advertise a 30 day no-risk trial. All you will be billed is $6 or $7 for shipping and handling and if you cancel before the trial period ends, you are under no obligation. Bull! They conveniently sent me not one, but two jars of the product and a statement saying that I would be billed $69.95 for each by a certain date. I called the company and told them I was not interested in an ongoing subscription to their product and would like to cancel. They told me to send back any unused product which I did. Thankfully I sent it with delivery confirmation! Two weeks later I see that I am being billed for $69.95! I called them back which is no easy task. These people deliberately make it hard for you to contact them and plan to be on hold forever and that means hours! Most people don't have time for that. I did find a better number to call so if you have experienced the same problem call this number 888-721-0928 rather than their customer service number. No one ever answers that one. I was given a claim return and told that I would receive a refund in 48-72 hours. That remains to be seen. If you have problems with them, call or write to the New Jersey Better Business Bureau. This company's business practices are very dishonest and many people have lost a lot of money with this scam. Even if they have a great product, it would not be worth the trouble they give their customers. Since this charge was to my checking account I am out that money for 3 days and have to hope I don't have any overdrafts due to their trying to get my money after I followed all their instructions and trusted them to live up to their claims of no risk