Time/Warner Cable Complaint - Time/Warner lies! Do not believe anything they tell you!
Just like the other review I just read on this sight about Time/Warner, I too, was lied to about what services I was getting, and how much it was actually going to cost. Again, the srevice lady who originally took my order was sweet and nice, and promised me that there was no installation fee, that all equipment was included, etc. I also was very specific about the fact that I had 2 TV's that needed a box, and one desktop pc, and one wireless laptop that would both need internet access. She promised me that both TV's would be included, and that my laptop could access the modem wirelessly, no problem. Well, when the tech showed up (an hour later than the 3 hour time frame they originally scheduled, by the way), he said that only one TV box was included, and that the laptop would not be able to work from that modem, and that we needed to pay for a wireless router, even though I had speciffically asked if those two things were in included. In addition to that, he said we would have to pay for the install of the second TV box, and and additional monthly fee for the equipment. One of these two people, either the lady taking the order(most likely), or this tech were completely ball-face lied to me! Very frustrating. So I just told the tech to cancel the order and not to do anything.
In addition, after I cancelled the order, I checked my bank account(since I needed to give my credit card info to them at time of order) and saw that they went ahead and billed my card for services anyway. So I called the next day to have them reverse the charges on my card, and the first thing the service lady said was that they would mail out a refund check, and that I should get it in 3 to 4 weeks!! WTF?! I said "Hell no! Thats B. S.! I 'm not waiting a month to get my money back!" So then she puts me on hold, comes back, and says she made a mistake, and that she would reverse the charge on the card, and would take 24-48 hours to process and be put back in my account. So I said fine, even though I know that credit card charges can be reversed immediately, since I have done it for past clients of mine that wanted refunds, so I knowe that's crap that it takes that long. So I wait, and 4 DAYS go by and still no refund. So I call again, and ask to speak to a supervisor, who goes on to tell me that the reversal has been issued, but that it takes 5-7 bussiness days to process! Complete B. S. again!
LIES LIES LIES!! Everyone there is full of crap! Even when I threatened to report them for fraudulent practices, the guy just shrugged and said that that was company policy. What a horrible bunch of cheats they are!
DO NOT DO BUSINESS WITH TIME/WARNER CABLE, unless you like being lied to and taken advantage of.