Clearwire Complaint - I WANT MY $ BACK!
I started clear service but decided to go with a different internet provider. I called to cancel my service on 1-24-11 & was told that even though I paid in cash, it would be refunded to the credit card on my account. She said that I would get a the money for the fees back within 48 hours and once the modem was received & processed I would be refunded for that as well. 3 weeks later, & after talking to customer service about 10 different times, I still have not received a check or a credit to my card. The last person I talked to was a manager who told me that because I paid in cash a check has been issued. His name was mark and he said it was issued on 2-4-11. I still have not received it. I don't understand why I was lied to so many times (and may still be being lied to because I haven't my money back). Also why something that took the store associate 5 minutes to give me the equipment and take my cash, is causing such a headache and more than 3 weeks to be refunded!!! I did EVERYTHING correct on my part. I called within just a few days of getting the service to cancel it, I sent back the modem the VERY NEXT DAY, I've called numerous times to check on the status & I have STILL failed to be refunded. This has been the absolute WORST & most ridiculous experience I have EVER had with a internet provider & I will NEVER consider clear again or recommend them to anybody.
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