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Maytag/Whirlpool Complaint - Do not buy from Maytag/Whirlpool - Maytag Neptune Washer Front Loader HE

Maytag Neptune Washer Front Loader HE - Complaint
Review by MaytagSUX1234 on 2011-02-09
BENTON HARBOR, KENTUCKY -- I will no longer be a valued Maytag/Whirlpool customer. My issue was not resolved to my satisfaction. A control board on as expensive a washer as this should not go out after 3 years of use. You have definitely lost my business for life, and I will tell everyone I know about my horrible experience with your product and customer service in this regard. I will never purchase another of your products or any product in your family of brand names. As a consumer, I too have a bottom line and at some point that has to matter also. As a corporation I understand you have a bottom line, financial profitability goals etc... You should be ashamed of yourselves for selling a product for 1000-1300$ and banking on the purported reliability of the Maytag brand name. You should be ashamed that after only 3 years of use this product failed in the most expensive way it could and you failed to make that situation right by me. You could have sent the part to me at no cost to me and maybe a 40$ cost to you for a washer I spent so much money on, and maintained me as a loyal and hypothetically valued customer. Think about it..... That part probably cost you about $40 to have made (Control Board Part#34001498 which number I now have memorized after trying to find one at an affordable price). Maybe more, but not really too much more.... So rather than send me the part, which should not have gone out after only 3 years in the first place, and keep me and my household as current and future customers earning you thousands over my lifetime and the lifetimes of my children, family, and friends etc.... You have lost me and any future business I will need to do in the range of your products. And know this... I am only 38. I will need to buy another washer, dryer, refrigerator, stove, microwave, stereo, blender, (insert type of appliance here) over the course of the rest of my life, as will my children, family and friends. YOU and YOUR company will NOT get a dime of my business. It doesn't seem like good consumer relations on your part, not smart future financial planning, but hey... I don't own a multi-million dollar corporation. I'm just a housewife and I have to take the fact that you will not stand honorably by your products brand, nor reliability and accept that you received thousands of my dollars and I am not receiving the dependability that you claim in your advertisements. When I calculate how many hours I had to work to pay for that washer... Hours of my life that were bargained in exchange for the dependable use of a product you sell, I am sickened. You have commercials that tout that Maytag service men never have anything to do because your product is sooooo reliable! False advertising! I am no fool... I will research your family line of products and I will not buy from you again. Take that to your bottom line!

Disgusted...
MR
Comments:
Posted by unhappy999 on 2011-02-09:
So how much did it cost to get your washer fixed? I agree, you should not have these problems with a 3 year old appliance. The more expensive models are actually worse for this type of thing as there are more parts that can fail.
Posted by Venice09 on 2011-02-10:
You put time and thought into this review, and I agree with everything you said, but I don't think it's going to make a difference. I do wonder, however, how much longer Whirlpool/Maytag can hold on with so many dissatisfied customers. It will have to catch up to them sooner or later.
Posted by M on 2011-07-26:
I completely agree with you! My washer stopped working properly after only a few months! The customer service is HORRIBLE! They are very uncooperative and seem to not care about the customers.

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