Priceline.com Complaint - Priceline = Garbage.
I am going to Las Vegas on Friday for my 24th birthday with my friend who shares the same birthday(she turned 21). I decided to use Priceline since William Shatner is their spokesperson and I didn't think he would put his name behind such a terrible company.
You know that adage, "the customer was always right?" Well Priceline has never heard of it. When I was making my reservation I was able to pick the location I wanted I chose "ON THE STRIP" seconds after submitting my price I got an email that my reservation had been booked in a hotel MILES away from the strip.
I immediately called in(within seconds of receiving my confirmation email). The representative was from a 3rd world country and barely spoke any English(of course). After explaining my situation to him he basically told me I was SOL and became very rude when I demanded that he fix this issue. He told me there was no way that he was going to refund my money and there was no way he was going to change my reservation to a hotel on the strip like I had requested.
I have booked a hotel through Travelocity now(ON THE STRIP) and it actually ended up costing me less than Priceline wanted me to pay to stay at a hotel OFF the strip and I have placed a stop payment on the transaction with Priceline and they will not see a SINGLE PENNY from me.
More Reviews on Priceline.com: