Sears - K-Mart Complaint - The biggest ripoff store
I went to Sears Dec. 20 and bought 2 pairs of shoes, they did not have my size in the store. So the shoe clerk said they had lots in stock. so a wk. later I got one pair in the mail and the order said I got 2 pair. So I called customer service. They said no problem they just have to check it out and send me my shoes. They said they would e-mail me within a few days. I never herd anything. So 10 days later I called back and they said no record of me calling. So they told me the same thing. So 10 days later I called back and they said they were still checking it out. So this went on until Yesterday.
They told me they were going to refund my money. I told them I wanted a pair of shoes and they said they could not do that. In my opinion they are just not wanting to take care of this. They are the poorest customer service!