Starbucks Informative - Poor Management Practices Weaken Customer Satisfaction
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave ( or even firing them for behaviours that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a managers poor (and sometimes inappropriate behaviour) usually manifests itself only after the several months of poor performance on their part, and then they move on. When a corporate entity permits this type of behaviour to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on an the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.
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