Verizon Wireless Complaint - Any ideas? - Cell phone contract
SOUTHFIELD, MICHIGAN -- When we renewed our contract with Verizon Wireless for Nationwide Talk Family Share Primary-700 plan, advertised at $69.99/mo. I asked the representative why that identical plan cost over $100/mo. for the last 2 yrs. She determined that we were being billed for V-cast at $15/mo. X 2 phones. That totaled $720. We had no idea what V-cast was and certainly never used it (as she easily verified). It turns out that at the end of the 2 foot long ticker tape contract made in 2008 a one month free promotion of V-cast was in place. When I saw it on our bill, I considered it another one of the junk fees standardly tacked on to communication systems.
Finding out how we have been scammed and how we paid in good faith over the term of the contract, I took every step I could think of to recover our loss. Customer service was useless and the promiced return call never materialized. I wrote Dennis Strigl, President and CEO of Verizon Wireless - no response. I did have contact from Tracy Walden. We played phone tag for 3 monrhs. When we finally spoke, she offered $180 compensation for 6 month of overcharge, as was their policy. When I asked for her supervisor she informed me that I was speaking to the EXECUTIVE OFFICE.
I refused the pay off and have since contacted an online law volunteer asking if this is covered under the Unjust Enrichment case passed in Oct. No.
He suggested small claims, but felt the time and effort may not be worth it. I filed an informal complaint via the FCC that went nowhere. Their representative said a formal complaint would cost about $200 to file and success is no guarantee. With all the complaints against Verizon, I would think they would be more concerned with customer satisfaction. Has anyone had success in receiving fair compensation for funds improperly secured by this mega company?