J.P.Margan Chase Complaint - Escrow Account
LOUISVILLE, KENTUCKY -- My escrow account was review on 1/25/11 and had a surplus of 1006.71 cents, after waiting a couple of days for my money to be returned to me I call customer service on 1/28/11 and was told that they had 21 business days to send me my money and ask why because I do not have 21 days to send Chase my mortgage. I was told that since they had so many people with surplus that it was taking longer for to process refunds. Then on 2/5/11 I receive a letter of the Annual Escrow Account Disclosure Statement and at the bottom of the letter it state that my surplus of 1006.71 would be mailed on 2/19/11 and to allow 10 days for receipt. Today[2/10/11] I called to find out why my money had not been sent to me and was transferred 3 times, and the 3rd person told me that my money had been place in reserve, and I said that my money should have been mailed to me on 1/26/11 I was then told that it was system generated and that there was nothing to do. I stated that the taxes and insurance was also system generated but that they got their monies on time. I then ask where the money was and she stated in a reserve account.
I stated that they were making money with my money and she stated that they were not getting any interest from my money. now everybody know that a bank does not have place to put money that does not make any interest. This company is CROOKED and has no ones best interest at hand.
More Reviews on J.P.Margan Chase: