Empire Carpet Complaint - Pushy salesman...over bid
Had empire out to bid the replace of carpet and install of laminate floors. like seen on other reveiws salesman strated out nice and was willing to help us pick out the carpet styel that we wanted. when he finished the bid he went out to his car so we could talk. we had told him all we wanted was a bid and we where not ready to go forth until we finished so home improvments. then he started to push by telling us the 5% off the whole bid was only good till he left. so he offers to go back out to his car to let us talk...so we talked about how to get him out of our house. i told him that we didn't want to sign today. he got all huffy said fine grabbed his samples and left. the next day we had a small home town company out for a bid. we did not show him empiresw bid and he beat them by $900.00.that was with empires "free" installation. than we showed him empires bid. they had over bid us 100 square feet for carpet like $300.00. I would not use empire and will try to steer anyone away.
Company Response on 02/15/2011:
I apologize you did not have the experience you were hoping for. Since we don’t have retail stores, our in-home appointments are the only way for us to show you our products and provide you with our service. In regards to our pricing, other flooring companies do have complex pricing information like ours and no two are the same. The fully installed price you received during your appointment includes the cost of the product and installation labor as well as any other services that you may have selected such as haul away, the moving of your furniture, etc. From your post, I can see you’ve decided to go with another company for your home improvements but I’d like the chance to speak with you so we may follow back with the sales representative involved. If you’re willing, please send your contact information to email@example.com or contact me via phone at 888-588-2315 x4195 so we may reach out to you.
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