Levitz Furniture Corporation Complaint - Inferior product and terrible customer service
I purchased a bedroom set about a year ago. Recently, I found a hair line fracture on one of the side rail. It was hard to see, but definitely noticeable at a certain lighting angle. I called Levitz customer service and they told me that it was just out of warrantee so they couldn't do anything for me. I persisted and called several times. Finally, they decided to send someone as "courtesy" to inspected the damage.
First, they didn't confirm their appointment so someone showed up to my house while I was not at home so I had to reschedule. When the serviceman saw the crack, he immediately told me that this was definitely a material defect and it was not fixable. I had to get a replacement part. He said someone from Levitz should be in contact for a replacement part.
I waited 2 weeks and no one called me to follow up this service call. When I called Levetz, I waited over 20 minutes for a CS to answer my call with a rude tone. I explained my situation and asked for some sort remedy. But he responded with a rude attitude that it was out of question. As an example, he had the audacity to tell that "one doesn't ask for a replacement cushion because it sagged after using it for a year." The bed that they sold to me failed because of material defect. Also, it shouldn't fail because I SLEPT on it either! So I asked for a manager and he insisted that it will not change anything. I had told him THREE times before he asked me why I wanted to talk to a manager. It seemed a bit obvious, but I spelled it out for him that I wanted to have a formal complaint. Manager was not helpful either. She had the same reasoning.
I am in the process of submitting a complaint with the BBB. If you had a similar experience, please contact me so that my lawyer can have some of track record of this company.
It unfortunate that a company is selling such a inferior product and getting away with it. Before this experience, I didn't have much opinion about Levitz, but only enough good faith in this company to spend over $2500 in home furniture. Now, they have lost my trust and hopefully many will see my experience and avoid this trap.