Monarch Med Spa Complaint - Laser Burn
TIMONIUM, MARYLAND -- I had received a good number of laser removal treatments from Monarch and was pleased with the fact that my tattoo was finally showing signs of removal. I was told that I only had a few treatments left and that I was that much closer to having it removed. I had been receiving treatment at the Timonium location and went faithfully every 6 to 8 weeks which cost me thousands of dollars. My tattoo wasn't that big and it's located on my ankle. Well, I went in for another treatment and it was the worst experience in my life. I left there in so much pain. I couldn't even walk by the end of the day. I had severe purple, reddish blistering initially. It was swollen and red all around the tattoo area and up part of my cafe. The blistered area had black spots here and there on it. Parts of the blister would bleed, did I mention that I could not walk. My leg hurt so bad! I called Monarch and asked if this was normal and they said to give it a day or so that they had increased the power of the laser and that could be why it's so painful. It just didn't seem normal. I had went to the hospital and they said I had been burned by the laser and that the laser was placed to close to my skin. They had given me cream to place the area told me to be sure to keep it wrapped so no infection set in. I followed up with Monarch and went in for them to check out the area. They apologized and told me that the girl who gave me my treatment did in fact place the laser too close to my skin. They also placed some pretty expensive burn cream on my leg to help with scarring. Once the blisters started to come off I was left with an area of raw meat. I went to see a burn doctor who had giving me a special burn wrap to wear on my leg to help with scarring. Needless to say after all that I still have some of the tattoo there and scarring on my leg. I would have thought for sure that with the way my leg was burned that the tattoo would be completely gone. My god the entire area was a slab of raw meat. It was absolutely horrible and I have a ton of pictures to show. Words do no justice. If I could find a way to post my pictures of my leg then everyone could see what I was talking about and went through. I paid thousands of dollars to Monarch to have my tattoo removed and trusted that they would take care of me. They didn't even offer to refund any of my money. How heartless is that?! I'm sorry but I will never give them a good referral and in fact when someone mentions possible going to Monarch I tell them all about my experience and then show them my pictures. I hope this doesn't happen to anyone else. Also, if anyone knows how I can post my pictures please let me know. I would love to place them on here so everyone can see what I'm talking about.