T-Mobile Complaint - WARNING: Do not trust the Sales People!
I have been with T-Mobile since I've had a cell phone, probably about 11 years now. What I've experienced when dealing with the customer service is scary to say the least.
EVERY TIME I've ever renewed a plan the representatives have lied to me about what exactly I am getting. It's quite amazing the number of times they've done this. They will tell you a number of things to rope you in to renew or sign up for new plans. In the past I've been given what I thought were set plans, set monthly charges, the list goes on. Every time I go through the motions I always find out that I have been schemed.
When my last 2 year agreement finally ended I felt it was time to play hard ball. I told them that under no circumstances would I agree to lock myself into another one their policies. So they offered to keep me on regardless, on what I was made to believe were my terms. They said my monthly fees were going to be lowered by about $15 and that I was getting a number of additional services. I asked the service representative over and over to confirm the services and fees which he did reassuringly at least ten times on the 40 min plus call. Though he would not give me a confirmation number which should have raised some red flags.
After the call ended, I made sure to call right back to confirm the new plan and of course 90% of what the representative told me was a straight out lie. The new representative told me he never heard of such plans and it ended up that they also added a data fee that I had no interest in which I would have been charged an additional $20 each month if I didn't catch it that day. My monthly statement only went down $3 and my services were cut in half!!! There was no way to get in touch with the representative who promised me the moon and I was written off once again. Luckily this time I'm not locked into anything so I could finally just split and go with another provider.
They have continually done this to me in the past. They promise one plan and lock you into another and there is NOTHING you could do about it till the 2 year term is up.
The best bet in dealing with T-Mobile is to record all phone conversations when negotiating a contract. This way you have proof. I know it's a headache but it is so worth your time when considering the pitfalls of dealing with these corrupt sales people. This has happened to me three times, don't fall victim to the same schemes.
These guys really suck.