National Car Rental Complaint - Misled on Gas Fees - Car Rental
I was an Emerald Club member until this last, final incident this past week. At the Phoenix airport, I was persuaded by the agent that I could return the vehicle and any missing gas would be charged at $3.04. I specifically asked "so you're saying that if I bring it back at 3/4 full I will only be charged 1/4 at $3.04." His answer was "Yes". Needless to say, when I returned the vehicle at over half full, I was charged over $60. I was given a nominal refund when I spoke with a manager, and I was in a hurry to catch my plane so I figured I would follow up with the Company directly. I spoke with the, and I use this term very loosely, "Manager" Stephanie. She said that National was not going to refund any additional money. The Company I work for has National listed as the "Preferred" car rental company. I will go out of my way to never rent from them, and persuade all friends, family, and colleagues to do likewise. This is a very shady Company, stay FAR, FAR, away from them.