Merck Medco Complaint - Rant
My previous company used CVS Caremark as their Pharmacy Benefit Manager. My new company is contracted with MM. Let me suffice to say that no medication that I was on previously is being covered without a prior authorization. I'm talking about medications I have been on for almost 10 years for chronic illnesses. Customer service at this crack PBM is atrocious. I'm wondering if and when I have a reaction, because they refuse to fill my RX's until my Dr, who has gone to school for over 11 years to specialize in medicine, calls to talk to some flunky who probably has a GED, at best, and that idiot is going to make my medical decisions? You're kidding me, right? My lawyer has me have them reiterate back to me that they are refusing medication until a customer service representative decides on my medical needs. This is a lawsuit!