Virgin Mobile USA Complaint - Suspended Service - Cell Phone
I am very angry at the fact that, I don't have a phone, due to someone making fraudulent charges on my account by the name of [snip]. I have filed this matter with my bank. So, Virgin Mobile suspends my cell- phone service for someone else's wrong doing. I am pissed that, I'm without service as a result of someone using my bank card to retrieve minutes or what have you. I need to have this suspension lifted, within the hour. I can't afford to wait days for this matter to be resolved.
I have and infant in my care, I need my phone sooner than later. I have paid for to months of service on 02/10/11, in the sum of $122.92. I think that I should have access to my phone.
I don't see why I have to suffer for some else's mishap.