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Samsonite Complaint - Top End Samsonite Luggage NOT worth it! - Samsonite Silohouette 11
Samsonite Silohouette 11 - Complaint
Bought this high end Samsonite hardshell suitcase for my 150,000 miles per year travel. I put more than 250,000 miles on the suitcase and it was never damaged once until this week when I arrived in Europe - the Samsonite logo badge on the front of the suitcase was pushed straight through the case leaving a hole. The badge was attached by making an indentation in the case material which made the case material around the badge very thin and it was this thin area that broke cleanly away from the case itself. It looks very much like a badly designed method for attaching the badge and the airline agreed and said it looked like a manufacturing defect to them.
I contacted Samsonite and asked for help under my "global" warranty only to be met with zero help. They suggested I get the airline to fix it or I take it to their repair depot here in this European city I am in only for one more day (a weekend day). What would I do? Leave the suitcase at the repair depot and carry my clothes in my arms when I fly to my next destination? I pointed this out but received zero reply.
Samsonite's warranty means nothing - their high end products are overpriced and apparently designed for failure.
I contacted Samsonite and asked for help under my "global" warranty only to be met with zero help. They suggested I get the airline to fix it or I take it to their repair depot here in this European city I am in only for one more day (a weekend day). What would I do? Leave the suitcase at the repair depot and carry my clothes in my arms when I fly to my next destination? I pointed this out but received zero reply.
Samsonite's warranty means nothing - their high end products are overpriced and apparently designed for failure.
Comments:
Posted by Kurizumaru on 2011-02-11:
Can I just point out that of course the Airline is going to say it's a manufacturing defect and not their fault? I think Samsonite is right about you trying to get the airline to fix it as it happened with them. Also, you could try contacting Samsonite once you're home again and ask them where you can get this fixed there.
Posted by clutzycook on 2011-02-11:
If you had traveler's insurance, would it cover something like this? I'm assuming the OP didn't have this, though because it sounds like they travel for business.
Posted by Bete Noir on 2011-02-11:
150K miles annually is professional traveller territory. If you insist on hardshell cases buy a Rimowa - carbon or aluminum. If you want a no question warranty irrespective of who or how it was damaged buy Briggs & Riley. If you want chic to go with the Rolex buy Hartmann leathers, surprisingly tough - Samsonite is leisure traveller junk
Posted by dan gordon on 2011-02-11:
as a tour guide there are brands of luggage that simply will replace any damaged case for any reason. I went to buy one but Costco sold the same thing under the Kirkland brand. Costcos was half of the name brand so its sort of a tradeoff. Do you want to spend a lot to get a warranty or buy less expensive and replace it yearly?
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