Clearwire Complaint - Misleading Promotion
I placed an order for new internet service via chat yesterday. At the time, the website indicated that if I were to purchase service within the next hour, I will receive service in 24 hours. It was also confirmed by the representative on chat that I will receive the equipment today via FedEx overnight. Upon receiving the FedEx tracking number and checking the status of the shipment, I just realized I will not be receiving the equipment until Monday the 14th.
This is my first experience with CLEAR and much to my disappointment, CLEAR has fallen short in the following ways: 1) Its website was misleading with its countdown clock...indicating that if I sign up for service within the next hour, I would be up and running in 24 hours. FALSE - especially when I will not be receiving the equipment until Monday (4 days after activation of my service)
2) Upon confirming my order, the representative on chat confirmed the same time line that I will be receiving my equipment today, Feb 11. In reality, he reaffirmed a claim that CLEAR could not deliver on and more importantly, misrepresented its offering online and via its representative.
3) When I called customer service today to voice my complaint and dissatisfaction, I was told that unfortunately the order was not processed until 10pm last evening and that CLEAR has no control over FedEx's processing of its shipment. The message to me was "now that I'm a customer, customer service will not be able to assist me with my concerns and I have no grounds for complaint until I physically receive the equipment, at that point, I will have to call account services for assistance." Very disappointing that CLEAR's customer service motto is to make its customers jump through hoops with its complaints, even in light of its own misleading promotions.