Wal-Mart Complaint - This is regarding all Wal-Mart stores, not just super centers.
TULSA, OKLAHOMA -- Wal-Mart has a policy of randomly checking ID on MasterCard purchases. Their explanations are as inconsistent as their ID checks are. I am told they check one ID in every 1000 MasterCard purchases. And that they do this for the consumers protection. Well, I get asked for ID on nearly every other purchase!
If I could be so lucky in the lotto with those odds.
I have been told by WalMart associates that MY credit card issuer has requested that I show ID, as my purchase at "that given moment" is "most-likely fraudulent, or questionable at best". This is after my card was accepted just fine and transaction completed. I always swipe my own card.
I have been told that if I cannot show ID, I cannot have my groceries, that I must return them. While other times that I don't have ID, some cashiers tell me it is okay, then hand me my receipt. Some cashiers call on a manager, make me wait, hold up the line behind me, then the manager says it is okay and hands me my receipt. Sometimes I am told, "no ID, no purchase", and am forced to return all of my items after my transaction has been completed without any issues.
My purchases are mostly always groceries, and I shop at SuperCenters and Neighborhood Markets in my area, which includes Tulsa, Broken Arrow, Jenks, Bixby, and occasionally, Sand Springs, Oklahoma. The amount of the purchase has never been an issue, they have asked for ID on small and large dollar amounts.
The issue is that WalMart ONLY frequently, but randomly requests ID on my MasterCard purchases. Never on any one of my other credit cards. WalMart has NEVER asked my husband for his ID on the same card. We each have our own card under the same account, yet I am the one who always gets asked to show ID. Not with every purchase, but this does happen very frequently.
I never purchase alcohol or cigarettes, so that is not my case for them requiring ID. And each and every purchase that I make using my MasterCard goes through without a hitch. Never a problem there. (FYI to those who might want to criticize: I PAY MY CREDIT CARD OFF EACH MONTH, so hush up, please)
WalMart employees tell me this is for my own protection, that they are blocking theft. But really, they are actually preventing me from using my own card if I do not have ID on me.
I talked to my bank and they do not--ABSOLUTELY DO NOT advise WalMart to check ID's, as WalMart has always stated. My bank has told me that if they do any card actions on a purchase it is to advise the store to retain a card, then call the police. But never to badger a customer for any sort of ID, especially when the card has been accepted. My bank also tell me that WalMart is notorious for doing this, making up their own rules as they go along, not complying with the MasterCard terms and conditions. My bank also told me that credit card theft is not happening like that, that people are not stealing cards and making grocery purchases. That there is more a chance of card theft by the employees who are asking to see the credit card and ID's, thus retrieving the information off front and back of said card, then seeking more information from a drivers license.
Keep in mind that with every purchase I am swiping my own card. The store employee never as much as holds my card, much less views it. Perhaps most employees are honest, but WalMart, as well as any other business, certainly might hire someone who knows the art of this type of stealing. And that only takes once. So their random ID checking cannot be proving anything essential.
I do not have to show my ID to any WalMart employee with a credit card purchase. Especially when the card has gone through successfully and transaction completed. And the one WalMart which I have been frequenting for many years, they even acknowledge they recognize me - yet they continue to badger me about ID. And to think that WalMart stores your credit card and personal information within their system! Yet, they continue to frequently, though randomly, insist on ID.
I have been made to return groceries after not having an ID, after my card was accepted, transaction completed! And I have returned groceries out of sheer anger over that same scenario.
Some cashiers have had the audacity to question my drivers license when there is absolutely nothing wrong with it and it has a photo ID. Some cashiers have said they will accept a health insurance card as a form of ID. Wow, those have social security numbers!! Some cashiers have chastised me publicly. When they hold up a line to chastise my drivers license, which is completely legitimate, and I am nearly a 60-year old grandmotherly woman, I cannot help but wonder who they think the WalMart thieves really are? And why is it that a thief might spend 2 or 3 hours doing a major grocery haul, being seen on nearly every security camera, then go to the checkout and be filmed checking out with a supposed fraudulent card? So now WalMart is labeling us as America's Dumbest Criminals? I would think if I was going to steal anything, I would want to get the heck out of Dodge as quickly as possible, and hopefully not be videotaped in so many angles doing it!
But what bothers me most is that never has my credit card been denied. It has always gone though. Never does any WalMart employee hold onto my card to make any transaction, never have I made any tobacco or alcohol purchases to deem an ID. And, never does WalMart ask for my husband's ID, nor my adult son's ID on those MasterCards. WalMart ONLY asks for my ID when I use my MasterCard. Their random checks prove nothing other than to cause me delay and upset, to rick exposure of my credit card number, and possibly my ID in theft by them - or any of the customers close enough to read my information while an employee is holding it. When I swipe my own card nobody else can even see it.
WalMart's ID policy is very inconsistent, and they do not even follow their own policy. It simply depends on whomever is waiting on you and whatever they decide to do.
I am told that the inconsistency is because some employees are new and therefore do not know what they are saying. This only proves that their employees are not trained enough to know what they are doing when it comes this situation. If they were trained, there would be no inconsistencies. I have encountered cashiers that simply do not like it if you question them, if you do not have ID, if you cause them to have to think of what to do, if you disagree with them, if they must call over a supervisor/manager, and so on. And that cashier will further make your experience poor, because those associates seem to take it personally. As if they are going to show YOU who is 'boss', as if this were a stand-off game that they are allowed to play on you.
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