Honey Baked Ham Complaint - Honey Baked Ham Coupon
CLEARWATER, FLORIDA -- First let me state HoneyBaked Ham has a very good product. I am writing this complaint after giving the company 6 weeks to respond to my email complaint to their "contact us" page regarding a coupon redemption. HBH usually runs coupons for $$$ off its products in many newspaper advertising circulars around the holidays. I also received an email (special customer) coupon for $9 off any 8+ pound ham - a discounted amount larger than the newspaper coupons. Arriving at the Clearwater, FL store on the morning 12/22/2010, I asked for at least an 8 pound ham and was told that it had to be a pre-ordered item for a ham of that size. Nowhere on any coupon was that stated. The male clerk was very arrogant and gave me a "tough luck" attitude. I asked if the coupon could be honored for a smaller amount but that request was also refused. I know it was a few days before Christmas and an item could have been sold out (their signature product!!) but that was not the case. Nowhere on the coupon was the "pre-order" requirement listed. (And yes, I did purchase a smaller ham. )I am sorry the company didn't see fit to at least respond to my complaint, thus this review. I guess my advice to readers would be to question the coupon restrictions (if any) before using it.