Smith Brothers Furniture of Berne, Indiana Complaint - Poor Quality of Furniture.
BERNE, INDIANA -- I purchased a living room suite in November of 2008 and it was delivered in December of 2008. Recently, I noticed that the stitching was coming apart on the seams of the ottoman. I do not know how long it has been going on since I cover it with a towel to keep it clean.
The furniture was Smith Brothers, which was highly recommended by Tyner Furniture of Ann Arbor, Michigan. I spent close to $7,000.00, for this suite and have been greatly disappointed with the quality. Not only is the stitching coming apart at the seams, but my back cushions look lumpy and the pillows lost their shape within months.
I constantly turn the cushions and fluff the pillows, so I am able to keep them looking tolerable. The ottoman was the one piece of furniture that gets little wear and tear. I have adult children that do not live at home and no grandchildren. This is used only to put our feet on. We never sit on it. The wear on it was minimal.
I am angry that a product made in the USA and touted to be of such high quality, is nothing close to what I have been told. I find it interesting that they only cover the material for one year, but other areas have a much better warranty. It seems that they know that within a year their fabrics and workmanship will fall apart.
I called Tyner Furniture in regard to the problem and of course the warranty will not cover it. I also would have to bring it in for repairs and would be charged for it.
It is a shame that you try to promote and purchase items made in the USA, but then you find out that the quality is poor and that you have virtually no recourse to correct the problem.
I know in the future I will be more cautious as to the products I purchase and their warranties. I will definitely not recommend Smith Brothers furniture to anyone.
I waited many years to buy my living room outfit and thought I had made a good choice. It is such a bitter disappointment to have wasted my money on their poor workmanship.