[X]
Write ReviewJump to 
7
Helpful
Votes
Votes
Your Man Tours Complaint - Complaint About Your Man Tours - Cruise-Tour (U.S. to Europe/Italy)
Cruise-Tour (U.S. to Europe/Italy) - Complaint
EL SEGUNDO, CALIFORNIA -- Let me start with a general comment. We have yet to start our Cruise-tour with Your Man Tours, but already have encountered numerous problems with them. The most basic of which is an inability to talk to them or for them to return phone calls.
At this point I would strongly recommend you look elsewhere for a reputble travel agent, consultant, packager, or whatever you want to call this type of operation. These people are untrustworthy and unreliable, at best. They talk a good line, but after they have your money...tough-luck.
Your Man Tours has at least 3 offices in the U. S., Detroit, Inglewood, CA, and Cincinatti, OH. So far I have tried to deal with only the first two.
You can Google them, and their parent company, TUI Travel, for more information and officers, mail addresses, etc.
I believe I have left at least a half-dozen phone messages for their "Customer Services" people in California, virtually none of which were returned. Each time I call, I am assured that I will get a return call, but I don't hold out much hope. They have $8000+ of my money, but don't have the common courtesy to return phone calls. This has gone beyond trying to politely get answers to questions, to full-fledged contempt for their operations.
I will update this site with more information as I have it. I thoroughly expect to have lots of issues from my cruise tour (Port Evergladse-Caribbean-Trans-Atlantic - Portugal-Spain- and Italy.
I just wanted to forewarn others to beware of this company.
At this point I would strongly recommend you look elsewhere for a reputble travel agent, consultant, packager, or whatever you want to call this type of operation. These people are untrustworthy and unreliable, at best. They talk a good line, but after they have your money...tough-luck.
Your Man Tours has at least 3 offices in the U. S., Detroit, Inglewood, CA, and Cincinatti, OH. So far I have tried to deal with only the first two.
You can Google them, and their parent company, TUI Travel, for more information and officers, mail addresses, etc.
I believe I have left at least a half-dozen phone messages for their "Customer Services" people in California, virtually none of which were returned. Each time I call, I am assured that I will get a return call, but I don't hold out much hope. They have $8000+ of my money, but don't have the common courtesy to return phone calls. This has gone beyond trying to politely get answers to questions, to full-fledged contempt for their operations.
I will update this site with more information as I have it. I thoroughly expect to have lots of issues from my cruise tour (Port Evergladse-Caribbean-Trans-Atlantic - Portugal-Spain- and Italy.
I just wanted to forewarn others to beware of this company.
Comments:
Posted by karleebarlee on 2011-02-11:
what were the problems you were calling them for?
Posted by momsey on 2011-02-11:
Not enough info here. Why are you trying to reach them?
Posted by barbie39 on 2011-02-12:
OP is correct on YMT.A few days ago Chris Elliot wrote a whole article on this company's refusal to give a cash refund on a trip to Egypt which they had canceled due to the crisis there. Chris is investigating YMT. Chris Elliot is a noted travel omnibus for travelers with problems.
Momsey,not to be disrespecful however what the OP had to ask them is not pertinent and is none of your affair.
Momsey,not to be disrespecful however what the OP had to ask them is not pertinent and is none of your affair.
Posted by momsey on 2011-02-12:
Actually, barbie, if someone is taking the time to write a review but doesn't give any pertinent information, there's no way readers of this site will be able to get any benefit out of the review. There's no info in this review as it is written that would steer me from this company.
No disrespect taken, but I wonder why I was singled out when I wasn't even the first person to ask the question.
No disrespect taken, but I wonder why I was singled out when I wasn't even the first person to ask the question.
Posted by ticia232 on 2011-02-12:
Barbie, even with the lack of info, the OP gives his itinerary and it does NOT include Egypt, so for ANYONE to understand the complaint and NOT use the company or give ADVICE we would NEED more info on what the complaint ACTUALLY is.
Especially since this has all happened BEFORE the ship has even set off.
Especially since this has all happened BEFORE the ship has even set off.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
