Your Man Tours Complaint - Complaint About Your Man Tours - Cruise-Tour (U.S. to Europe/Italy)
Cruise-Tour (U.S. to Europe/Italy) - Complaint
EL SEGUNDO, CALIFORNIA -- Let me start with a general comment. We have yet to start our Cruise-tour with Your Man Tours, but already have encountered numerous problems with them. The most basic of which is an inability to talk to them or for them to return phone calls.
At this point I would strongly recommend you look elsewhere for a reputble travel agent, consultant, packager, or whatever you want to call this type of operation. These people are untrustworthy and unreliable, at best. They talk a good line, but after they have your money...tough-luck.
Your Man Tours has at least 3 offices in the U. S., Detroit, Inglewood, CA, and Cincinatti, OH. So far I have tried to deal with only the first two.
You can Google them, and their parent company, TUI Travel, for more information and officers, mail addresses, etc.
I believe I have left at least a half-dozen phone messages for their "Customer Services" people in California, virtually none of which were returned. Each time I call, I am assured that I will get a return call, but I don't hold out much hope. They have $8000+ of my money, but don't have the common courtesy to return phone calls. This has gone beyond trying to politely get answers to questions, to full-fledged contempt for their operations.
I will update this site with more information as I have it. I thoroughly expect to have lots of issues from my cruise tour (Port Evergladse-Caribbean-Trans-Atlantic - Portugal-Spain- and Italy.
I just wanted to forewarn others to beware of this company.