Glastonbury Oil Informative - Unfortunate customer service
GLASTONBURY, CONNECTICUT -- I decided recently to try and use a new company to purchase my heating oil. I called Glastonbury Oil yesterday but received their answering service. Left all my contact information with the polite lady, with a request that I be called at some point the following day to try and set up a delivery.
By 9am, I still had not received a call. Called again and left another message requesting a return call. An hour, hour and half later, still nothing. So, I called back again and this time got a different lady on the phone. I asked if they were open and she affirmed that they were. I let her know that I had left several messages and they must be understandably busy since I had not yet received a return call. She then said something to the effect of oh, they faxed me your information but we are not taking new customers. We are backed up as it is. I thanked her for her time but felt a simple sorry for not responding would have been good customer service. Just because you don't need my money doesn't mean simple manners need to be ignored. A simple call would have been nice. Needless to say, I will never attempt to use their services again.