Bank of America Complaint - Bank of America Will Not Give Me My 1098 For A Loan That Has Been Paid Off For Months
As everyone else in America, I have been quitely collecting all of my tax paperwork to file my taxes. All of the other resources that owed me tax information, managed to provide me with the information that I needed by the deadline of 1/31/2011. All EXCEPT Bank of America. BUT, they sent me an email indicating that I could go online and print off my tax statements so I am thinking, this is good! UNTIL, I went online and realized that I could only get my current mortgage tax statement. The account that I am STILL waiting for my 1098 for on 2/11/2011 is for a loan that was paid off by a refinance. THAT kind of information is not made available online. See, I refinanced to get a better rate and get away from them as loan servicers because I simply don't like their "customer service" and think that they are idiots who can't even use calculators. They managed to screw up my tax payments twice and adjusting my "escrow" acount and temporarily driving up my my mortgage in this economy during the process. But, the idiots turned around and purchased my refinanced loan. So, I am still stuck with these idiots who can't seem to simply send me my tax statement. However, I have gotten off the beaten path, please forgive me as I am beyond angry right now. So, after having a customer service representative explain to me why the information isn't online. She indicated that it was mailed to me on 12/11/2010. At the time of this conversation, the date was 1/16/2011. I indicated that I clearly didn't receive it and would like to order another one. I was quickly informed that I would have to wait until 2/1/2011 to request another statement. Through all of this absolute ridiculousness, I maintained my composure and just said alright. So, on Feb 1, 2011, bright and early, I called the BOA customer service number to request "another" copy of this statement. I also requested a letter indicating that this particular loan had been paid off because I never received one from BOA. I also explain at this time that I have an appointment with an accountant to get my taxes done on 2/12/2011 so it is imperative that I get this information prior to then. Basically hinting that you need to go ahead and mail me my statement today and not do the cheap thing and wait for a bulk mailing. The customer service representative indicated that it should arrive in plenty of time. So, the rest of that week rolls around. I receive the letter that I requested AFTER my 1098 indicating that the loan was paid in full on Monday, Feb 7th, I didn't understand why the 1098 wasn't included in that same batch of mail but thought, it will be tomorrow's mail, no big deal. Well Tuesday passes, then Wednesday passes and I am getting really nervous so I give them another call asking what the hold up is. It isn't rocket science to know that it doesn't take 7 days to mail a letter. At this time, the customer service representative indicates that their "system" states that I should receive the letter by Friday, February 11th. Okay, you seriously want me to believe that there is any place in the USA where you can mail a LETTER and it takes 10 days for it to get to its location, well 9 days removing the Sunday. Seriously! So, today is February 11th and you guessed it, THERE WAS NO LETTER IN MY MAILBOX TODAY!!!!! This leads me to believe that this tax information was not mailed on December 11th either. These people never sent me my tax information. So, I have to now wait to get another 11 days or so to get my 1098, IF it shows up then which I HAVE NO CONFIDENCE that it will. I can't really schedule another appointment with my accountant until April as he is booked up which is why I scheduled my appointment a month in advance. I call BOA thinking that they would actually try to make this right due to the seriousness of this mistake that was made. STUPID ME, I got a bunch of phony "I am Sorries", poor excuses as to why they couldn't email me or place in my inbox on the website a PDF version of the 1098. An even sorrier manager who didn't even pretend to try and do anything to help. Now I am desperately trying to find out what recourse I have to get my 1098. They are holding it hostage! Legally they were obligated to send it to me by 1/31/2011 and they have failed to do so. I believe that this is unethical and illegal. The mere fact that I received the letter but not the 1098 dispells any "address" issue. I just don't think that they ever sent the tax statement out and have been lying to me all of this time. Someone dropped the ball and I am sure of it!
I hate this company and would never voluntarily do any business with them. I have a previous history with them as well where they withheld money that I deposited in my then account with them through a cashier's check from my credit union. This money was specifically for my vacation but I ended up spending half of my vacation arguing with them about my money. When we left the bank, they had credited the money directly to our account and gave us a receipt indicating that the amount was in the account since it was a cashier's check. But decided to place the check on hold after we set out for our vacation. As a result, I spent half of my vacation trying to get our funds released. If this bank was the last one on earth, I would save my money in a mattress.
More Reviews on Bank of America: