Best Buy Complaint - Poor Customer Service
DARTMOUTH, MASSACHUSETTS -- We purchased an L/G front load washer from Best Buy, we had to waite four days for delivery, which was ok, with us it would give us the time to repair some floor boards where it was to be placed. On the day of delivery, the delivery people installed the washer, and could not get it to work. The door on the machine was defective. While the they where still there I called Besr Buy and told them the machine was defective and I was refusing delivery, and I needed one to replace it the next day. I was told the best they could do was Feb 14th another week. I told them it was unacceptable. The next day I went to the where it was purchased, and spoke to Tim the manager on duty. I and told him my problem, to his credit he tried to get the warehouse to get me my washer for the next day, to no no luck. He gave me a full refund, I went next door to Lowels and had the machine delivered the first thing in the morning the next day. The machine is working fine. I had to learn a hard lesson of buyer be ware, just because the price is better at Best Buy, will not mean you will get a quality product, and that the customer service is the worst I have ever had to deal with.
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