American Express Complaint - Someone help me!! Help me fight American Express
I need some advice. I was approved for an American Express Gold Card, whicb made me preety happy. Today I'm furious!
When I first got the card I called customer service to learn about benefits. I was told " you have to pay full bill each month." then I inquired about Travel and the guy said "oh yes you actually have a plan called Sign and Travel which allows you to book travel and pay it in payments. Last week I called to get my payment amounts and I was told " oh yeah Mr. Ruiz you definitely have the plan, but the bill hasn't posted call after Feb. 8th.
I called Feb 8th and they screwed me! " I'm sorry sir you don't qualify for this plan, you have to pay 650 dollars by Feb 21" I screamed! I was so upset. I told her check the notes! I asked one of the reps to put notes reflecting that I called and that I was told I had the plan.
They said " I'm sorry you were told misinformation and while I believe yiu were misled, YOU MUST PAY FULL BAlANCE. I made a few calls and sent some emails and they won't budge. These sharks!! What can I do!?