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Citicards Complaint - CitiCards is unconscionable - credit card
credit card - Complaint
I have been a CitiCards customer for a very long time. I have never, ever been late on a payment. Suddenly, out of the blue, they decide to cancel my card. Turns out I made a couple of late payments to other companies SEVEN years ago. I wrote customer service regarding this matter. Never heard back. When I called to follow up, I was told by several "supervisors" that nothing could be done. In addition to unfair business practices for which they have been caught - e. g., ridiculously high interest rates and double charging for certain fees - now CitiCards is doing this. Please, do yourself a favor. Do not get a CitiCard. If you have one, cancel it.
Comments:
Posted by trmn8r on 2011-02-12:
Are you suggesting that the practice of reviewing credit reports and withdrawing credit from individual debtors is unfair?
I have several credit cards and a line of credit. I think it was darned nice of the banks to extend them to me. I happen to have enough money to pay them off, but they don't know that. I don't see anything wrong with a bank retracting the extension of credit. I mean, it's their money. Just my .03
I have several credit cards and a line of credit. I think it was darned nice of the banks to extend them to me. I happen to have enough money to pay them off, but they don't know that. I don't see anything wrong with a bank retracting the extension of credit. I mean, it's their money. Just my .03
Posted by GenuineNerd on 2011-02-12:
Citi has been closing thousands of CC accounts for well over a year or so now, often without notifying the customer first...the customer finds out when he/she tries to use the credit card and it ends up being declined, despite having available credit on it. When the customer calls Citi to complain, they are then told that the account was closed due to "something on an Equifax credit report." Days later, you then get a form letter from Citi informing you of the account closure. They did this with many Citi Cards accounts that were co-branded with Shell Oil, Exxon/Mobil, Conoco/Phillips 66, and other oil companies mainly.
Posted by throwback on 2011-02-12:
It's their money. They have every right to choose how they let others use it. I will continue to enjoy the use of my card.
Posted by Slimjim on 2011-02-12:
I'm sorry, but I wouldn't cancel my credit line based on their decision someone I don't even know was a credit risk.
Posted by magellan on 2011-02-14:
It is so true that they lie. They are well trained in that respect. When I called them to find out why my card was closed, she said that i was because credit reporting, that they do it sometimes. It happens that a few minutes prior to that conversation I was told by someone else at the same number that it was because fraudulent charges were made.....They cannot put their "thing" together. Does someone know exactly where to be heard? A place to complain...Complaining to them does not work. They are all trained to lie.
Posted by sickofciti on 2013-04-07:
I agree. If you don't have a Citicard, don't get one! If you have one, cancel it.
I missed a payment because I didn't receive a statement. I have now paid the balance (plus late fee) in full.
This is the worst experience I've ever had with a credit card!
I missed a payment because I didn't receive a statement. I have now paid the balance (plus late fee) in full.
This is the worst experience I've ever had with a credit card!
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