Complaint - QVC and Pro-form customer service

Review by carol02667 on 2011-02-12
I ordered a Pro-form Ab Glider from, my first purchase thru them. It arrived with broken parts altho the box was not damaged. As directed, I contacted Pro-form Customer Service which wanted me to buy replacement parts but finally sent them but without the screws that hold them together. When I tried to return broken equipment to, they wanted me to pay return shipping and a restocking fee so they could sell the damaged ab-glider to someone else. Based on my experience, my advise is do not buy from and do not buy Pro-form products.
Comments:1 Replies - Latest reply on 2011-02-13
Posted by Alain on 2011-02-13:
Qvc is a very large multimedia marketer and as they've increased in size it appears that complaints about them have have shot up as well. They seem to concentrate on fast sales and not always on service or quality. That's a chance a consumer takes when ordering from companies such as these.

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