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Lifestyle Family Fitness Complaint - Lifestyle Family Fitness - Unauthorized Charges

Review by sam522 on 2011-02-12
INDIANAPOLIS, INDIANA -- Beware of giving your credit card to Lifestyle Family Fitness. They will continue charging well after you have canceled!

I canceled my membership in October 2010 and they continue to charge my card 4 months after I canceled. I called Lifestyle several times, and they have always been rude and unhelpful.

I am disputing the charges for whatever good that will do. Best not to sign up with them to begin with.
Company Response on 02/14/2011:
Hi Samuel,

We thank you for the post and for bringing this matter to our attention. We apologize for the problems you experienced in cancelling your membership. According to our membership agreement, all cancellation requests must be received in writing. We first received your cancellation letter dated December 14, 2010. We have no record of any earlier effort to cancel your membership. Based on your December letter, your final bill (dated January 12, 2011) covered the remaining outstanding balance due for your account. The last 30 days of your membership were at no additional charge and were not billed to you. Please feel free to contact us at 1-866-533-2222 if we can provide further assistance.

Regards,
Lifestyle Family Fitness Management Team
Comments:1 Replies - Latest reply on 2011-02-13
Posted by Alain on 2011-02-13:
I'd be wary of any of these fitness centers considering the reviews I've seen.

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