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Sony Electronics Inc Complaint - The run around from Sony Laredo Repair Center - Camcorder model # CCDTRV128
Camcorder model # CCDTRV128 - Complaint
LAREDO, TEXAS -- After contacting Sony Customer Service Rep Eduardo at 800-282-2848 he informed me the cost of repair would be $81.59 that amount was deducted from my bank 1-24-2011, he gave me intructions to sent the camcorder to Sony Laredo Repair Center, 10227 CrossRoad Noop Suite C, in Laredo Texas 78045, I sent the camera on 1-18-2011, he gave me a case# E47578169 & work order # 300279751. On 1-21-2011 I called Laredo at 866-357-6230 and talked to Fernado to see if they had gotten my camcorder he told me no they hadn't. On 1-28-2011 I called Laredo again on the status of my camcorder they told me that my camcorder was in shipping and that they would send me an email with the traciking number, I got an email so I can check myself what the status was on my camera, but when I type the case number it returned back saying Sorry not found, also the tracking number went into a black hole because I didn't get it. Also on the same day 1-28-2011 I called Sony Customer Service and filed a complaint with them about the run around I was getting. I called Customer Service on 1-31-2011 talked with Frank and he told me that he was going to put a priority request to Laredo for them to get back with me in two business, well four days past with no call. On 2-3-2011 I called Laredo and talked with Gabriel he informed me that my camcorder would ship tomorrow. I called again on 2-4-2011 the camcorder hadn't shipped., and still no tracking number had been issued. On the same day I checked my bank balance as I do three time a week, come to find out that Sony even though they had already deducted the cost of repair back on 1-24-2011
they had pulled out of my bank account an addiontal $81.59 plus another $93.59 and if that wasn't enough they out another $93.59 for a total of $268.77, after communcating with my sister in San Diego California she was able to communicate with Sony Corporate Office there in San Diego I got my money returned. On 2-8-2011 at 2 o'clock pacific time, I called Laredo again talked with Carlos he told me that my camcorder had shipped last Thursday 2-3-2011, I was happy for that. But with all of the previous run arounds I wanted to make sure, so three minutes later I called Laredo again and talked with Albert he told me my camcorder was in shipping. Two Minutes later I called again and Chris told me it was in shipping. I filed a complaint with the Attorney General of Texas, on 2-9-2011 also on the same day I filed a complaint with the Better Business Bureau of central Texas, and on 2-12-2011 I filed a complaint with the Federal Trade Commsion. Where is the justice in all this can't a senoir citizen be protected from this greedy monsters, as long as their pockets are full nothing else matters.
they had pulled out of my bank account an addiontal $81.59 plus another $93.59 and if that wasn't enough they out another $93.59 for a total of $268.77, after communcating with my sister in San Diego California she was able to communicate with Sony Corporate Office there in San Diego I got my money returned. On 2-8-2011 at 2 o'clock pacific time, I called Laredo again talked with Carlos he told me that my camcorder had shipped last Thursday 2-3-2011, I was happy for that. But with all of the previous run arounds I wanted to make sure, so three minutes later I called Laredo again and talked with Albert he told me my camcorder was in shipping. Two Minutes later I called again and Chris told me it was in shipping. I filed a complaint with the Attorney General of Texas, on 2-9-2011 also on the same day I filed a complaint with the Better Business Bureau of central Texas, and on 2-12-2011 I filed a complaint with the Federal Trade Commsion. Where is the justice in all this can't a senoir citizen be protected from this greedy monsters, as long as their pockets are full nothing else matters.
Comments:
Posted by Alain on 2011-02-14:
How did they get authorization to take money directly from your bank account (just curious about that-I'd never have given them access to my account, but that's just me)? Did you finally get your camcorder back? You did all the right things so now it's a question of waiting for the results. Give us an update if you can.
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