Quiznos Complaint - Verbally Abused by Quiznos Associate

Posted by Anonymous on 2011-02-13:

Maybe she locked the door so someone else who saw the lights on and the employee making sandwiches after closing time wouldn't come in the store. I'm sure that person would start complaining that even though it was after closing time, you are currently making serveral sandwiches for that customer, then you should take my order. Then five more people come in even later after closing time all crying that they should take thief orders. Then the owner calls the employing asking why you haven't called in the day's receipt. Then two more people come in because there are people in the store after hours, so the sign posted for store hours must be wrong, wouldn't the doors be locked if the store was closed?

Posted by Venice09 on 2011-02-13:

I agree that she probably spent more time arguing and calling the owner than it took to make the sandwich. If she wanted to close five minutes early, she should have locked the door instead of allowing you to come in and then complaining about it.

I realize that employees want to go home, but not too many people get to leave on time, regardless of the job or the pay. That's just the way it is.

Posted by b1ackm8tal on 2011-02-13:

I can guatantee the reason she locked the door was not to keep you "locked in". If you think about it, by the time she would be done making your order, there's a potential that a line could start to form behind you, and who knows when she would be able to get out of there then. Believe me, I've worked in FF, and it's happened to me. So after that incident, whenever a customer would come in that near to close, I would politely ask them if I could go lock the doors first before filling their order. I never had one say "no". She should have explained to you why she was doing it though. I agree that she should not have had the attitude, but I can sympathize with her.

Posted by GenuineNerd on 2011-02-13:

Still, a pet peeve with many restaurant employees is when the business closes at 11:00 PM, for example, a customer comes in at 10:59 PM wanting to place an order...especially if it is a coffee shop or a sit-down restaurant, and the customer orders "for here". Most such employees would rather, begrudgingly, take the order, rather than to turn the customer away and risk getting disciplined or fired, meaning that serving the customer would delay their time going home. Most restaurant employees are hourly. Sure, because these are minimum-wage positions, some employees would be glad to work that extra half hour, even if it means locking the doors at 11:00 on that dine-in customer, but other employees have families to go home to, or are tired and want to get home and get to bed, especially if their bosses scheduled them to work day shift the next day. Some restaurants also serve their dine-in customers using to-go containers (paper/styrofoam cups and plates, and plastic utensils, instead of glasses/cups, china, and silverware) when it's 1/2 hour or so before closing time, since the staff are in the process of putting away the dishes, glasses, and silverware, and cleaning and closing up the kitchen. Still, even last-minute customers would complain if they are served their orders to-go, because they expect that same service at 10:59 PM that they get if they came during lunch or dinner rush. And there have been restaurant employees fired because those last-minute customers felt rushed while they were eating. This also depends on the owner or manager of such a restaurant, regarding the policies of serving last-minute customers. Some are nice enough to serve the last-minute straggler, while others just want to clean up and close up, risking turning away a customer. Especially if it is a franchise of a corporate establishment, and the turned-away customer complains to corporate about being denied service or treated indifferently because he/she decided to come in at the last minute to order.

Posted by Anonymous on 2011-02-13:

Personally, I wouldn't go to any FF place 5 minutes before closing because the food I will be served will probably not be fresh.

Posted by ontario_girl on 2011-02-13:

Huge pet peeve of mine: customers showing up moments before closing, knowing full well that it's closing time.

Posted by Venice09 on 2011-02-13:

As a customer, I try never to go to a store ten to fifteen minutes before closing, but sometimes it happens. I don't do it on purpose, it just works out that way. With a little common sense and courtesy, it's not a big deal. It's only a problem when the employees and customers both have an attitude and butt heads. If I'm told the store is closing, I just leave. But if they are willing to help me, I am very appreciative and make it quick.

Posted by danny54 on 2011-02-13:

I worked restaurant for many years. Naturally people, including me, want to go home on time. However, it's the customers who make sure I keep getting a paycheck. Sure, it can be a pain, but it happens.

The one thing that was stressed to me as an employee that I passed on to my crew when I was a manager is that the last customer of the day deserves service and food that is just as high a quality as the first customer of the day.

Posted by Ytropious on 2011-02-13:

Thing is, Quiznos franchise owners are treated the worst by their parent company. They can barely keep their stores running usually and there is little profit margin. She probably had to call the owner because he demands them be out on time because he can't afford to keep them there later. It happens. I would never go to a place 5 minutes before closing but that's just me, I work in retail and I know how it is. 15 minutes to close is as close as I get.

Posted by Anonymous on 2011-02-13:

blackm8tal is spot-on in their assessment of the situation. In addition, the obvious solution for anyone wanting to order "in", you can just say that the lobby closed 30-minutes earlier, and that if you still want to order, it will have to be "to go".

Posted by madconsumer on 2011-02-13:

lots of business lock the door at closing time, regardless if anyone is inside still.

Posted by Venice09 on 2011-02-13:

Danny, that is my belief, too. I know it's not a popular opinion, and that there will always be customers who take advantage, but hours can't be set in stone. Everyone has things about their job that they don't like, and not being able to leave on time is one of them.

Posted by ontario_girl on 2011-02-13:

The question is, where does one draw the line? When I worked at the video store, I had to turn people away some nights because they just kept coming. If I didn't turn people away, I would have never gotten to close, period.