Qwest Complaint - Deceptive practices - DSL
I have dealt with Qwest internet service on 3 separate occasions. Every one of them was a living nightmare.
If you have to cancel Qwest service, forget about it. They'll hound you, promise you lies after lies to stay with them and if everything fails -- they will cancel your service and continue to bill, hoping that you are an idiot and will pay. You have to do more work to get even more people involved before you can successfully walk away.
I bought a modem and returned the rental ahead of deadline. It took them six months to issue me the $ 50 gift card for the modem purchase. They kept saying they never received my rented modem and charged me for it. I had to involve 5 different people, provide my UPS tracking and delivery information and finally was 'promised' a credit will be issued ..... still to come.
Their bundled billing is another scam to confuse the heck out of you when you try to review your statement charges. Direct TV and Verizon are their co-conspirators in the bundled billing scam.
Their prices are outrageous for the speed you get, their 6-month promos are simply a dangling carrot to soak you later with much higher charges and their customer service agents are well trained to confuse and argue with you -- so the issue never gets addressed or resolved.
Comcast is a much better option for anyone who wants peace of mind and ethical business practices with their service provider.