Sirius Satellite Radio Complaint - Held Hostage By Sirius - Unacceptable Technical Support
Unacceptable Technical Support - Complaint
NEW YORK, NEW YORK -- I only need Sirius so I can listen to Howard Stern. There are so many other options out there for music that Sirius is simply not needed. However, because I want to hear Howard every day, I am being held hostage by Sirius and am being nickled and dimed at every turn, then disappointed that the "upgrade to premium Internet service" is not working, all of the links to download the Blackberry app are dead, and unless you call their "Listener Care" Department, they don't tell you that the problem is on their end.
Currently, I'm paying for their so-called "Premium Internet Radio" and none of it works. After an hour and a half conversation last weekend and a half hour conversation with "Listener Care" today, I was told that if I'm not satisfied, I should just cancel my Internet radio subscription. As much as I would like to tell them to F-Off and cancel my subscription, I would have no way to hear Howard Stern. So there you have it... I'm held hostage by Sirius because of one piece of exclusive programming that I like, that I pay a premium for, that they can't seem to get to work, and they do not appear to be in any hurry to fix it. They did offer a $10 credit to be applied to next year's renewal, but the money is not the issue, nor am I even certain I will stay a subscriber for another month, much less more than a year from now.
Three times a year when it's time to renew one of my three radios, I get invoices from Sirius, each with a $2 "Invoice Fee". Not sure why they feel it necessary to fleece us for $2 to send us their bill, but that's a perfect example of the way they operate.
This year I decided to do automatic renewal to avoid that made-up fee and get all three radios in line to be auto-renewed ONE TIME a year. I only wish their customer service and technical support were as efficient as their billing department. Their billing department is very good at taking my money, but their customer service and technical support seem to be absent (or at least the opposite of helpful) when I have had to call to complain.
To add insult to injury, after I renewed all three radios for a year each, I was informed that I no longer had Internet Radio available (a service that was previously included with my subscription), unless I paid an additional $3 a month for it. They touted that this cost would give me "near CD quality" audio and allow me to download and use their Blackberry App for listening from my smart phone.
So, after paying them $300+ for my three radios, I am now paying an additional $36 a year just to be able to hear Howard from my computer. Again, Intenet radio service used to be included with the subscription, and now it's an up-charge.
After all of this, I still cannot listen via my Blackberry because they have made the app unavailable (all the links are dead), and their so-called "upgraded Internet radio console" won't play any content.
If you can get by without Howard Stern, you do not need Sirius XM. Nearly all the rest of their content is available elsewhere, and usually for free.
They only care about your money regardless of how slick and relentless their advertising is. They could care less if they have technical issues... they already have your money and are hoping you just blow it off and don't complain. If I could get Howard Stern some other way, cancelling this money-grubbing company would be a no-brainer. Avoid this company at all costs!