Citicards Complaint - Deceptive practices
CALIFORNIA -- In June 2010 I entered into an agreement with citicards to stop using my credit card for 6 months to get a refund of some of my interest rate. Well I did faithfully. To my surprise in December I go a phone call from Citicard (Shaun) telling a charge was made that if I made it. Of course it was a fraudulent charge in December and he told me he was going to close the account and that my agreement was in good standing. To my surprise again, I got a letter saying that I broke the terms of the agreement by charging on the card. I never got to see the alleged fraudulent charges because they never wanted to send me the proof. They told me to view them on line but it happens that I could not open the account because you cannot view a closed account. They are liers and acted in bad faith to just still the money I earned by complying with the agreement. I have called 13 times and wrote about it 4 times. They tell me it was going to be corrected and never did. They are terrible. How can they still be in business. Where do I complain? How can I see the charges they say occurred? They promised to send copies and I never got them. It is so frustrating and I feel so helpless. It's pathetic.
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