Expedia.com Complaint - Misleading Information Re: Hotel Reservations
STAY AWAY FROM EXPEDIA.
I used the service to book a hotel online, (was seeking a smoking room). Booked a room with Expedia based on this request. When we arrived at the hotel we were told they are, (and have always been), a non-smoking hotel.
When I called Expedia to complain all they had to say was sorry, that was the information that they had and it was beyond their control. After I pressed them...that I felt I deserved some kind of restitution, they offered me a 50 dollar off coupon for my next use of their service. I informed them I have no plans to EVER use their service again. My husband had to stand outside in the cold to smoke.
Also their rates are HIGHER than if you call and book with a hotel directly. Lesson learned for me! I will always book hotels directly in the future and not get TAKEN.
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