EFaucets.com Complaint - Let my experience be a a warning to others
WISCONSIN -- This company should be shut down. Here's a summary of my situation:
On Jan. 23rd I placed an online order for a bathroom faucet. My credit card was charged immediately (verified by looking online at my credit card account).
On Jan. 31st (8 days later) I received an email stating that they had a pricing error on their website and in order to complete the order I needed to pay an additional $45. I responded to the email that I wasn't willing to do so and they should honor the price on their website as it was still listed that way (8 days later). I received no response.
On Feb. 4th on went online to their website and and chatted live with a customer service representative who told me they couldn't honor the price (that was still on their website btw) but her supervisor would reduce the upcharge to $25. I said to cancel the order and simply refund my money. She said they would process the refund. They also finally changed the price on their website.
On Feb. 11th I still had no credit to my credit card and called eFaucet and spoke to a customer service representative who at first tried to tell me that it would take up to 3 weeks to see the credit. I pointed out that I work in retail and know that the credit card is charged or credited immediately upon swiping or entering the info. She then assured me that they she would walk the credit down to the credit department and they would credit it immediately.
As of Feb. 14th I have no credit to my card. I am calling to dispute the charge with the credit card company as I feel this may be the only way to get this reversed.
Charged on the 23rd when I placed the order; company tried to claim an error and charge another $45 8 days later; agreed to refund price on the 4th and yet have no credit as of the 14th. I wouldn't do business with this company in the future at all.