Seacretspa (Seacret Spa) Complaint - The Hard Sell Will Cost You
FAIR OAKS, VIRGINIA -- There is a kiosk point of sale for Seacret Spa in Fair Oaks Mall (Fair Oaks, VA). I wandered past it a few days before Christmas and was basically shanghaied by one of the salesmen. I listened politely for (too long), but wasn't ready to make a decision on the nail care set he was offering. I told him I'd stop back if I decided to go with it.
I did end up going back to purchase two of the kits. I was told that if I bought two, I'd get one free. Fine. I had three. Then he just "wanted to show me something", which ended up being a very expensive skin care regime. I told him it wasn't in my budget, but possibly after Christmas. He then suggested that if I bought one more of the nail care kits, I could get an additional two for free. Considering that I could use some of these kits for Mother's Day gifts, I agreed.
I should have left it there, but I didn't After Christmas, I was walking through the mall with my mother. I'd decided to look into buying the moisturizer (not the whole skin care regiment) with some Christmas money I had. I made the purchase (complete with having to hear the hard sell on everything else), and was almost free of the kiosk when the saleswoman said she'd make me a "deal" on a kit that had not only the moisturizer, but a face serum, exfoliating scrub, a cleanser and under eye treatment. Since this would be $70 more than the original price of JUST the moisturizer, I agreed. I specifically asked if the original charge had been reversed, and she told me yes. Three days later, I noticed that BOTH charges still existed on my account. I called, emailed and stopped by the kiosk many times, but to no avail.
I finally had to reverse the charge with my bank.
Several things to look out for.... they put items in a bag (as if you'd already decided to purchase them), they don't take "no" for an answer very well, they are very high pressure to keep you talking -- You have to be RUDE to break free, and .. this is the most important one, EVEN AFTER YOU HAVE MADE A PURCHASE, THEY WILL STILL TRY TO UPSELL YOU (conveniently "forgetting" to reverse the first charge, if you go for it).
Their corporate office does nothing to help. The products seem nice, and they "claim" there has been a deal struck between Seacret Spa and high end department stores like Nordstrom's (saying the price is about to skyrocket).
They seem to be fairly nice products. The cleansing mask is disappointing, but everything else seems ok. Overpriced, no doubt. The hard sell is what you need to watch out for. However, as soon as you say, "this isn't in my budget" -- the "deals" come out and prices subsequently plummet.
Just my $.03.