24 Hour Fitness Complaint - Are you kidding me? WORST CUSTOMER SERVICE EVER!!!
I called at 3:00 in the afternoon on a Monday and couldn't get anyone who spoke English? when I asked for a supervisor I was told ALL supervisors were busy with other customers. I told the girl that I am not reinstating my membership until I speak to one, and the problem had been fixed. she then told me that her supervisor would call me within 24 hours then read back my "phone number" - which was not my phone number. she then took down my number and I had her read it back to me - she got none of the digits correct. after failing this basic task 3 times I told her I will just wait until one is available, I had time to wait.
i waited over an hour and 30 minutes, which she checked back to see if I was still waiting every 20 minutes. finally on the last time she checked to see if I was still waiting, she sighed and said "FINE!" two minutes later I was transferred to a "supervisor". not even the "supervisor" spoke enough English to effectively communicate. ridiculous!
needless to say I did not go through and reinstate my membership...