Direct Energy Complaint - Rip off - Electricity
DALLAS, TEXAS -- We own couple of businesses in Dallas and all the bills we received had been showing a past due balance on it eventhough we have been sending checks. we kept thinking may be they generated the bill after they got the checks. This keeps happening for over four months. Finally we contacted them and they kept giving me excuses that it is not showing on the accounts and told me to check with the banks. After about ten minutes of arguing the agent on the phone tells me that she sees the particular amounts and the check numbers but it got misplaced and it has never been applied to the specific accounts. I still have about one year on the contract with the direct energy but after that I am changing to some other company who is more trustworthy.