Universal Truck Rental Complaint - Very, Very Bad Experience With Universal Truck Rental
SASKATOON -- I totally agree with another review in my3cents.com about the Universal truck rental. "When we first reserved with Universal Truck Rental the staff was efficient. ...It was a surprise when the service charge was added to my credit card. ...From that point the representative was the most arrogant, rude service person I ever have the misfortune to encounter. He had access to my credit card, and a huge sense of entitlement. Our experience was a mixed one, we had a truck that did not start properly and one representative who has not been trained to deal with people." That is so true. The company and service person is the worst company and worst person I have ever met. I had almost the same experience. I moved on Jan.31, 2011 from 2KM away. when I made the reserve, I called the service person, he told me that there will not be a cold start problem. But when the truck can not be started, I called for the emergency help. I was waiting outside the cold weather of -31 degree for 4 hours until somebody came to boast the truck, but boasting didn't work. So a towing company came and tried to tow the truck back to the company location. He didn't care about what I gonna do. At that time, all my stuffs were in the truck.
So I decided to ask the towing company to tow the truck to my new place, which is only 2 KM away. I paid 40 dollar to the towing company for towing to my new place. However, when the bill comes, I found that I have to pay another 270 dollars for this sucking moving.
When I asked the details of the bill, the guy even threatened me that he will charge me $25 for any more email and phone. In conclusion, this is the worst service I have ever met.