Forever 21 Complaint - Imply we have done something wrong
ARCADIA, CALIFORNIA -- My daughter bought me a top for Christmas that didn't look good on me. I also noticed that part of a seam was not sewed. We tried to return it but Forever 21 staff claimed that the price tag was adhered by tape and wouldn't accept it back. I then emailed corporate and after a very long time got a response to contact the store manager and they gave me her name. When I went to the store they had to call the manager (I had her phone number on the email). Forever 21 would not take the return because 1. the tag was not on, 2.the top had a seam that was not sewed on and 3. it looked worn. They sold my daughter a defective merchandise and sold her merchandise that should never have been sold due to their policy of "not selling items with tags not adhered correctly". And now their own sales staff think an item looks worn when in actuality I only wore it a few minutes to try it on. So they are selling inferior looking clothes. I know I am not going to get this resolved so I am letting everyone know about their horrible return policy. They make customers feel like they have done something criminal. For me, I wasted probably 4x the cost of the top in time. I am just doing this because I don't like the injustice and how I was treated. This site has a note at the bottom of this page that Forever 21 may attempt to contact me regarding resolution. I very much doubt it. They don't care about their customers. Can you believe all the implications that we are doing something shady for something less than $20? Macy's, Target and just about everyone else treats their customers so much better.
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