Russel BMW Complaint - German Engineering?
After paying a RIDICULOUS price for new battery ($183 for battery and $210 installation) & tune-up ($25/plug + $85 installation) in Dec., my 2004 X5 (69K well maintained miles) breaks down on me ONE MONTH later. Defective part is right next to the ($25/per) spark plugs. I'm told the "cyclone seperator" broke and oil spewed all over the sparks plugs, causing engine to stall. Hmmm, coincidence? Probably not. So that repair totals $1,078 ($813 labor + $265 parts) Part of that repair included 2 quarts of motor oil @ $7.35/quart. An hour later the same day I picked it up from Russel, I get an indicator that I'm low on oil. I had to pull over at an auto parts store and add a whole quart of oil! So, even with an elite extended warranty, two trips to this "joint" in one month still cost me $3K out-of-pocket for "German Engineering." Google BMW cyclone seperator. Major defect in '05 & prior vehicles, which BMW discovered after many issues and resolved starting with '06 models. What's even more interesting is the survey the dealer ALWAYS tells you about and begs for "10s" as this is supposedly how they're evaluated and dealt with by BMW. Well, it wasn't mentioned at vehicle pick-up, nor did I receive it as I did the previous 15+ visits to this dealer over a 4-yr period. Coincidence? Probably not!
We bought the X5 from friends when it was only 3 years old w/33K miles. They kept it maintained based on manufacturer recommendations and had all the documentation to prove it. We did the same after we acquired it. So, in the 4 years we owned this "Ultimate Driving Machine," it spent more time at the dealer than ALL the previous 7 Toyotas over a 24-year period I owned COMBINED! Just sayin'.